Regional Management (Courier Service)

Overview

Job Overview — As a Regional Management, you will be responsible for the overall management and development of BEST's franchise shops within your designated area. Your primary responsibilities include optimizing shop operations, driving standardization, enhancing customer satisfaction, and ensuring the achievement of regional business objectives. Through shop development, operational planning, training, and data analysis, you will support franchisees in achieving performance growth and long-term success.

Responsibilities

• Franchise Shop Management and Development — Manage the development, selection, and onboarding of BEST's franchise shops within the region, optimizing the allocation of existing resources. Develop and implement optimization plans for franchise shops based on market needs and strategic goals to ensure efficient operations. Analyze operational data and business performance to promote shop performance improvements.
• Shop Operations and Daily Management — Oversee the daily operations of BEST's franchise shops, including operational planning, policy implementation, and cost control. Conduct regular evaluations of shop performance, develop and implement targeted improvement measures. Provide business training and supervision to franchisees, driving the execution of major projects and ensuring compliance with company policies and standards. Conduct assessments, evaluations, and elimination processes for underperforming franchise shops to maintain overall operational quality within the region.
• Customer Satisfaction Improvement — Enhance customer satisfaction across the region by optimizing service processes and improving service quality, fostering customer trust. Respond promptly to and resolve operational issues or customer complaints to uphold the company’s brand image.
• Data Analysis and Reporting — Collect and analyze operational data from BEST's franchise shops, providing comprehensive reports to support business decision-making. Develop strategic plans and execution programs based on market trends and operational data to align with regional development goals.

Job Requirements

Preferred Qualifications

Company Information

BEST Global Logistics Technology (Malaysia) is a trusted provider of e-commerce delivery solutions, powered by advanced technology and experienced management. As a subsidiary of BEST Inc., we offer comprehensive logistics services across Malaysia, including domestic and cross-border express delivery, road freight, and warehousing. BEST Express, our dedicated delivery service, provides cost-effective, customizable door-to-door solutions across 13 states and 3 Federal Territories—supporting businesses and enhancing the e-commerce experience.

#J-18808-Ljbffr