Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Remote)
De Wit Immigration LawKlang City, Selangor, Malaysia7 hari lalu
Penerangan pekerjaanAct as the first point of contact for prospective and current clients, providing a welcoming and professional experience. Manage incoming calls, emails, and inquiries, ensuring timely and accurate responses. Coordinate attorney consultations, client meetings, and internal appointments. Gather detailed information from prospective clients about their immigration needs. Conduct preliminary eligibility assessments using firm-provided tools and guidelines. Clearly communicate the firm’s services, processes, and value to prospective clients. Prepare and send representation agreements and follow up on unsigned agreements. Track and manage follow-ups to ensure leads move smoothly through the sales pipeline. Maintain accurate, up-to-date information in the CRM system for leads and clients. Monitor the sales pipeline, manage reminders, and ensure timely follow-up on all prospects. Collaborate with attorneys and the managing attorney to support business development initiatives. Prepare and send invoices to new and existing clients. Assist clients with billing inquiries and payment-related issues. Coordinate with internal team members to resolve billing discrepancies quickly and professionally. Support marketing initiatives, such as client outreach campaigns, event coordination, and referral partner communications. Assist with tracking and reporting on marketing metrics and pipeline performance. Fluent in English and Spanish (spoken and written). Strong interpersonal and communication skills, with a focus on customer service. Organized and detail-oriented, with excellent time-management skills. Comfort with technology, including CRMs and scheduling tools. Prior experience in customer service, sales, or intake roles strongly preferred. Bachelor’s or associate’s degree helpful but not required. Competitive compensation. Opportunities for professional growth and development. Collaborative, supportive team environment.
We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work.
Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations.
This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America.
About Our Firm
We are a Miami-based business immigration law firm with an excellent reputation and a focus on business immigration and federal immigration litigation.
Our hybrid team includes members in Miami, Latin America, and Europe.
Our values :
- Quality over quantity : we are a low-volume firm providing exceptional client service.
- Impeccable work : we aim to raise the bar for quality practice in business immigration law.
- Innovation-driven : we leverage technology to streamline processes and enhance client experience.
- Ownership and results : we empower our team to grow through initiative and accountability.
Key Responsibilities
Reception & Scheduling
Client Intake & Sales
Sales Support & CRM Management
Billing & Client Support
Internal Marketing & Growth Support
Qualifications
Benefits
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Specialist • Klang City, Selangor, Malaysia
Pekerjaan yang berkaitan
Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access.
The platform matches borrowers with personalised loan options through a sim...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs.We are backed by Ant International (a global leader in digital payments, digitisation, and financial tec...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist - Malaysia
SeesawKuala Lumpur, Kuala Lumpur, Malaysia Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curr...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)
Hitachi VantaraSepang, Selangor, Malaysia Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea.
Job Title : Remote Service Engine...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract)
HyattSepang, Selangor, Malaysia Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract).Hyatt Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
We are outsourcing a supporting specialist based outs...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Air Logistics Customer Care Specialist
Kuehne + Nagel ASShah Alam, Selangor, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi VantaraKepong, Malaysia Job Title : Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch) The role must accept working in rotation shifts (including night shift) Our Company...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
Customer Success Specialist
LendelaKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Customer Support Specialist
EngageRocketSepang, Selangor, Malaysia Customer Support Specialist (Remote, Full-Time | GMT+8 Hours).EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist
Just Global Markets Ltd.Sepang, Selangor, Malaysia Efficiently respond and communicate with clients to understand and service their needs via livechat.Effectively analyse customer data to make appropriate recommendations and problem resolutions.Res...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
Zurich Insurance GroupKuala Lumpur, Malaysia Act as a liaison, provide product / services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
The target is to ensure excellent service standar...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Customer Engagement Specialist
CochlearKuala Lumpur, Kuala Lumpur, Malaysia Cochlear's mission is to help people hear and be heard.As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experien...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
Customer Success Specialist
EPOSKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
【Remote】 Customer Service Representative【WFH】
The Think Academy International Education LimitedSepang, Selangor, Malaysia Full time position, 40 hours per week.TAL is a world-leading education and technology enterprise, serving 4.Established in Beijing in 2003, it made history by becoming the first Chinese education i...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Client Onboarding Specialist
Refine GroupKuala Lumpur, Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player?.With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful busin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Manager, Customer Care
Align TechnologyKuala Lumpur, Malaysia About Align : Align Technology is a publicly traded medical device company transforming smiles and changing lives.We develop innovative technology for Invisalign, iTero, and related services.We valu...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)
BGC GroupKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Get AI-powered advice on this job and more exclusive features...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Senior Software Engineer (Remote)
PortcastKuala Selangor, Kuala Selangor, Malaysia Our mission is to transform international supply chains to be more resilient by helping logistics companies realize the full potential of their data.
We cater to both shipping lines and cargo airlin...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Chinese Speaking Customer Experience Specialist (Remote in Malaysia)
QlubSepang, Selangor, Malaysia Customer Experience Specialist (Remote in Malaysia).Customer Experience Specialist (Remote in Malaysia).We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Services (WFH)
Jobstreet MalaysiaNilai, Negeri Sembilan, Malaysia Follow up all fresh leads every day on time.Conduct texting and calling to follow up with potential customers and introduce our financial advisory services with a focus on bank loan applications.Ed...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu
- Dinaikkan pangkat
Customer Support Engineer (Remote)
FreelancingSepang, Selangor, Malaysia As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical ch...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppKepong, Kuala Lumpur, Malaysia Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a.
Unlock your potential by mastering new ski...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu