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Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)
BGC GroupKuala Lumpur, Kuala Lumpur, Malaysia14 hari lalu
Penerangan pekerjaanProvide world-class support to customers and partners via phone, email, and live chat. Handle inquiries for a wide range of products – Hotels, Flights, Activities, and more. Take ownership of customer concerns including operational, pricing, and booking issues. Support customers from Hong Kong, Taiwan, and China with professionalism and empathy. Meet individual KPIs and team goals while ensuring service excellence. Identify opportunities for process improvements and share with leaders. Maintain confidentiality of customer information. Strong command of English & Mandarin (Cantonese is a big plus). Positive, detail-oriented, responsible, and ethical personality. Strong problem-solving and analytical thinking skills. Ability to work in a fast-paced, high-pressure environment. Willingness to work rotational shifts, weekends, and public holidays. Competitive Pay : Up to RM3,650 + RM600 allowance (total up to RM4,350) + bonuses. Work From Home Support : One-time RM1,750 WFH allowance for new hires. Training & Growth : 2–3 months structured training with ongoing career development. Associate Full-time Customer Service Travel Arrangements and Telephone Call Centers
Overview
Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)
BGC Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from BGC Group.
- Salary : Up to RM4,000 + Allowances & Bonus
- Work Arrangement : Hybrid Work
Are you passionate about delivering excellent customer service and helping people across the globe? Join our client, one of the world’s leading online travel platforms, as a Customer Service Specialist and be part of a dynamic, diverse, and supportive team.
What You’ll Do
What We’re Looking For
Why Join?
If you’re ready to kick-start a rewarding career with a global brand and grow in the travel tech industry, apply now to join our Customer Experience team.
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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