Team Lead (Japanese Native) Penang
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia30+ hari lalu
Penerangan pekerjaanTL Experience needed; working experience in a call centre. Financial technology experience preferred. Willing to relocate to George Town, Penang. Can speak English and Japanese (Native). Must be Japanese. Provided training. Language allowance RM1XXX Housing allowance RM6XX 5 working days (Mon-Fri; 8am-5pm) Associate Full-time Customer Service Industries : Human Resources Services
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Base pay range
Job Responsibilities
- Lead and manage a team of customer service / support associates handling fintech-related services (digital payments, e-wallets, online banking, and financial platforms).
- Monitor daily operations to ensure compliance with service level agreements (SLAs), regulatory standards (KYC, AML, data privacy), and client expectations.
- Conduct regular coaching, mentoring, and performance evaluations to enhance team productivity and service quality.
- Handle complex customer escalations, providing timely resolutions while maintaining customer trust and satisfaction.
- Collaborate with quality assurance, training, and compliance teams to address knowledge gaps and reinforce process improvements.
Job Requirements
Job Benefits
Seniority level
Employment type
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Team Japanese Native • George Town, Penang, Malaysia
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