DevOps Engineer I

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.

We are looking for a DevOps Engineer I to work with Mintel's Infrastructure team with focus on the operations aspect of the team. Your role will ensure our Infrastructure services run efficiently and resilient and maintain our existing on-premises applications in the data centers and as well our cloud environment services in its best shape. You will be working along with existing Infrastructure engineers on the Operations team and collaborating daily with our US Infrastructure team to support existing infrastructure On-Premise and in the AWS including Kubernetes service EKS. Ensure our offices, data centers and cloud-based SaaS / IaaS components operate with minimal downtime. Monitor vendor scheduled maintenance which will affect internal and external infrastructure operations.

This is a remote role that requires close collaboration with our US based team. The working hours will follow Malaysia Time (MYT) and are scheduled from 9 : 30 PM to 6 : 00 AM, Monday to Friday (ending Saturday morning). Candidates must be comfortable working night shifts and aligning with US business hours.

What You Will Do :

• Review CI / CD merge requests from the Infrastructure team and Developers and apply to (DEV,QA,PROD) environments.
• Support developers with requests related to DNS, CDN property configurations, on-premise and AWS permissions.
• Decommission virtual machines, hardware and AWS services in accordance with our documentation process.
• Respond to our monitoring systems alerts and dive into mitigating problems with help of observability tools : Nagios, Prometheus, Grafana, Loki.
• Respond to incidents and help find root cause analysis. Implement suggested action from post-incident reviews.
• Investigate and resolve alerts issues with help of our runbooks and documentation.
• When working on Jira cases keep track of the progress, link merge requests and comments. Update documentations and runbooks accordingly.
• Participate in sprint reviews, daily stand-ups and retrospective meetings.
• Schedule virtual machines or hypervisors maintenance with developers and product owners and carry on maintenance tasks.
• Maintain our central configuration repository by editing, adding and removing roles. Ensure systems run healthy once the configuration is applied.

What are we looking for