Associate Business Support Specialist (Open for Fresh Graduates)

Associate Business Support Specialist

Opportunity to

be a part of our Source to Settle team in Malaysia!

Permanent Full-Time position with competitive remuneration and benefits

Location : Selangor, Malaysia

Eleven (11) Positions

Available

Language Requirement : Japanese, Vietnamese, Korean and Mandarin

Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization ensures that employee purchase orders, supplier invoices, and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery.

Reporting to the STS Service and Relationship Delivery (SRD) Support Manager, the STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers. The role involves actively managing cases and responding to customers via phone.

What You Will Do

Being part of a team of STS professionals executing STS SRD Tier 1 processes globally, applying the “Follow the Sun Model’’ (whereever there is no language dependency).

Ensuring tickets are taken care of with utmost quality and in a timely manner (based on the defined SLAs)

Providing first-in-class customer support through the case management tool (ServiceNow) and telephony system

Understanding their role in the end-to-end design

Delivering high-quality service to employees and suppliers to increase customer satisfaction

Collaborating effectively with SRD Tier 2 analysts as well as all other STS subgroups to ensure a globally consistent approach

Adhering to the global process design, policies, and compliance requirements

Raising opportunities and pain points to help inform strategy for continuous improvement opportunities

Identifying common trends and themes in the support group to identify long-term solutions and reduce the number of cases created

Working closely with SRD Tier 2 and the Global Governance team on frequent flyers and other areas of opportunity

Driving adoption and effective use of the ServiceNow platform for documenting and tracking service requests and issues

Using available ServiceNow dashboards to drive productivity as well as consistency

Supporting other team members by providing cover when required

What You Must Have

With Bachelor's degree in accounting, finance, business administration, or related fields preferred

At least 1 year demonstrated work experience within a General Accounting and / or Finance Shared Services, customer services, and / or Source to Settle area preferred, but not mandatory

Fresh Graduates are welcome to apply!

• Business-level fluency (oral and written) in English is a must;

Additional languages are required. Mandarin, Japanese, Vietnamese, or Korean language (both written and spoken, so you can freely interact with the customers)

Understanding of STS and surrounding processes

Strong diligence, problem-solving, and analytical skills are a must

Excellent communication and interpersonal skills

Continuous improvement mindset

Customer-focused and results-driven

Sense of urgency

Demonstrates initiative

Effectively work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high-performing team

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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