Business System Analyst (Mandarin Speaker)

The Business System Analyst acts as a key intermediary between Business Users and the Technology team, ensuring that user requirements are complete, clear, and well-understood. The role involves translating these requirements into technical solutions documented in JIRA (equivalent to Functional Specification documents in a Waterfall methodology), enabling the development team to design and implement effective solutions. The Analyst is also responsible for maintaining the quality of both requirements and technical documentation, ensuring they meet established standards to minimize rework and support successful solution delivery.

Responsibilities

• Work with the Senior Business Partner to lead and facilitate ongoing requirements prioritization.
• Work with the Product / Project Manager / Sponsor / Business Users to review completeness of the business requirements.
• Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives.
• Represent requirements using alternative views, such as visual analysis models (diagrams), prototypes, or simulations, where appropriate.
• Work with the Solution Architect Team to ensure that the end-to-end high-level solutions adhere to the company's overall direction and architecture. Obtain the signoff from the Business Partner on the high-level solutions.
• Manage the creation and use of requirements trace information.
• Setup JIRA based on the Business / User Requirements. Functional Specification must be clear, with diagrams, process flow, copy of screens with the required changes (if applicable).
• Walkthrough the requirements to ensure users are clear on deliverables and the Application Team is aware of the scope of deliveries for the preparation of Technical Specification.
• Track requirements status throughout the project and manage changes to baseline requirements through effective and appropriate application of change control processes and tools.
• Work with Digital Front-end Product Manager / BSA to deliver end-to-end solution.
• Document and log all requests using the existing tools and ensure all documents / evidence are kept / filed accordingly.
• Prepare the SDLC checklist and ensure that all documents are attached with approval and with the designated signatures of Head of Department, Application leads, User leads and Business Partners.
• Actively monitor and follow up to ensure Project / Initiative is completed on schedule.
• Perform other responsibilities and duties periodically assigned by supervisor in-order to meet operational and / or other requirements.
• Provide production support, including weekend support as needed.

Requirements

Contract & Location

This is a 12-month contract role with a possible extension.

The work location is either in Jalan Ampang OR Bukit Bintang, Jalan Sultan Ismail.

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