SAP Service Delivery Manager

We are seeking a dedicated and experienced Service Delivery Manager to oversee the delivery of our SAP consulting and outsourcing services. The successful candidate will manage consulting teams, ensure client satisfaction, and optimize service delivery processes. This role requires a strategic thinker with excellent leadership skills and a strong background in SAP consulting and project management.

Responsibilities

• Oversee the end-to-end delivery of SAP consulting and outsourcing services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
• Track and monitor the performance of services, respond to system problems and determine the next course of action as needed.
• Build and maintain strong relationships with clients, acting as the main point of contact to address their needs and concerns.
• Ensure client satisfaction by delivering high-quality services and solutions.
• Lead and manage consulting teams by providing guidance and support for fostering a collaborative and productive work environment.
• Ensure the quality and consistency of service delivery through the implementation of best practices and standards.
• Continuously evaluate and improve service delivery processes and methodologies for better service delivery optimisation and efficiency.
• Manage project budgets, ensure cost-effective delivery of services, and prepare financial reports and forecasts.
• Collaborate with internal teams and external partners to align services with business objectives.
• Contribute to the development of the consulting services strategy and identify opportunities for expanding services and growing client relationships.

Profile

Seniority level

Employment type

Job function

Industries

Federal Territory of Kuala Lumpur, Malaysia

#J-18808-Ljbffr