IT Support Engineer

IT Support Engineer Posting Date : 26 Aug 2025 | Close Date : 24 Nov 2025

Key Responsibilities

• Provide 1st-level technical support for end users’ PCs, laptops, and handheld devices via phone, email, remote tools, or in person.
• Troubleshoot and resolve hardware, software, network, and printer-related issues.
• Set up and configure desktops, laptops, mobile devices, and peripherals.
• Monitor and maintain computer systems and networks.
• Perform basic troubleshooting and support for servers, storage, backup solutions, virtualisation, wired / wireless networking, and firewall devices.
• Manage user accounts, permissions, and access control (e.g., Active Directory, email systems).
• Maintain IT asset inventory and ensure accurate documentation.
• Coordinate with end users and vendors for IT system support and troubleshooting.
• Escalate complex issues to higher-level support or vendors as necessary.
• Ensure all support tasks meet SLAs and comply with company policies.

Requirements

Sub Specialization : Information Technology;IT Infrastructure Type of Employment : Permanent Minimum Experience : 1 Year Work Location : Penang

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