Workforce Management Team Lead

Responsibilities

Ensure the professional development of each of the workforce specialists Determine appropriate staffing levels to meet performance goals. Manage the scheduling of agents across various LOBs serving multiple markets 24x5. Analyze performance data to identify opportunities to operate more effectively and efficiently. Employee maintenance, adding and removing new hires and leavers from employee database. Support timekeeping reports, disputes and adjustments for payroll. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Qualifications

Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 2 years of working experience (people management) in the related field is required for this position Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin / Verint, IEX / NICE, Genesys WFM). Previous experience with ACD reporting and administration experience is an advantage. Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills. Excellent verbal and written communication skills in English and the language of supporting market About TDCX

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Perks and benefits

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

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