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Customer Service Coordinator

Customer Service Coordinator

EmaptaKuala Lumpur, Kuala Lumpur, Malaysia
12 jam yang lalu
Penerangan pekerjaan

Precision Service, Lasting Connections

Our client, Irwin Solutions, is a trusted provider of customer communication and service coordination for leading automotive dealerships in Australia. With a focus on retention, safety, and satisfaction, they power exceptional customer experiences that build long-term loyalty in the auto service industry.

Job Description

As a Customer Service Coordinator, you'll be the voice of dealership care-following up on repairs, satisfaction, and service retention, while ensuring every customer interaction is prompt, professional, and impactful.

Job Overview

Employment type : Full-time

Shift : Day Shift, Mon-Fri (7 : 00 AM - 4 : 00 PM)

Salary : MYR

Work setup : Onsite, Malaysia

Exciting Perks Await

  • Day shift schedule
  • Fixed weekends off
  • Prime office location in Kuala Lumpur
  • Government benefits
  • Eight (8) days annual leave
  • Career growth opportunities
  • Diverse and supportive work environment
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

The Qualifications We Seek

  • Excellent verbal and written communication skills in English
  • Proficiency in Mandarin is preferred but not required
  • Minimum of 2 years experience in customer service, call centers, automotive, or CRM-related roles
  • Strong customer service mindset focused on satisfaction and retention
  • Professional communication skills with the ability to represent various dealerships
  • Ability to manage and track multiple customer interactions and appointments
  • High attention to detail in documenting and tracking follow-ups
  • Basic knowledge of automotive components (e.g., brakes, tires)
  • Confidence in persuasive communication to promote necessary repairs

    • Your Daily Tasks

    Customer Follow-Up for Dealerships :

  • Contact customers who declined recommended repairs
  • Educate customers on safety and performance benefits of completing repairs
  • Schedule repair appointments and coordinate with service teams

    • Customer Satisfaction Follow-Up :

  • Reach out to confirm satisfaction post-service
  • Collect and report feedback to improve service quality

    • Customer Retention Follow-Up :

  • Maintain regular contact with previous customers
  • Send reminders for upcoming services and promote offers

    • Other Follow-Up :

  • Perform other follow-up tasks as needed by the dealership

    • Customer Communication :

  • Maintain professional communication across phone, email, and CRM channels
  • Assist with payments, financing options, and repair explanations

    • Record Keeping & Reporting :

  • Log all interactions in CRM with accuracy
  • Report follow-up outcomes, satisfaction scores, and retention rates

    • Collaboration with Dealership Service Advisors :

  • Stay aligned with service advisors on updates and customer insights
  • Relay feedback to optimize service delivery

    • Compliance and Customer Safety :

  • Educate customers on safety risks related to delayed repairs
  • Ensure all interactions align with Australian automotive regulations

    • Inbound Call Handling :

  • Answer calls to book appointments and handle inquiries
  • Deliver excellent service for a positive caller experience

    • Administrative Duties :

  • Maintain and update customer records
  • Support general administrative tasks

    • Welcome to Emapta Malaysia

    Our diverse roster of over 1000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

    Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

    Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

    #EmaptaEra

    Buat amaran kerja untuk carian ini

    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia