Customer Service Coordinator

Precision Service, Lasting Connections

Our client, Irwin Solutions, is a trusted provider of customer communication and service coordination for leading automotive dealerships in Australia. With a focus on retention, safety, and satisfaction, they power exceptional customer experiences that build long-term loyalty in the auto service industry.

Job Description

As a Customer Service Coordinator, you'll be the voice of dealership care-following up on repairs, satisfaction, and service retention, while ensuring every customer interaction is prompt, professional, and impactful.

Job Overview

Employment type : Full-time

Shift : Day Shift, Mon-Fri (7 : 00 AM - 4 : 00 PM)

Salary : MYR

Work setup : Onsite, Malaysia

Exciting Perks Await

• Day shift schedule
• Fixed weekends off
• Prime office location in Kuala Lumpur
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

The Qualifications We Seek

Your Daily Tasks

Customer Follow-Up for Dealerships :

Customer Satisfaction Follow-Up :

Customer Retention Follow-Up :

Other Follow-Up :

Customer Communication :

Record Keeping & Reporting :

Collaboration with Dealership Service Advisors :

Compliance and Customer Safety :

Inbound Call Handling :

Administrative Duties :

Welcome to Emapta Malaysia

Our diverse roster of over 1000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

#EmaptaEra