Boutique Manager

L'Oréal Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Overview

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Job Descriptions

• Handle general operations of the store and ensure that it is executed in an efficient way.
• Driving Sales & KPI’s.
• Ensure that the monthly sales targets and other business objectives are met with the help of the proper management and organization techniques.
• Develop the store business and achieve objectives on all aspects (turnover, team development, brand image and customer recruitment & loyalty).
• Manage boutique operations in detail at daily, weekly and monthly levels and set up procedures as well as manages budget and stock inventory.
• Motivate, lead and coach the team to develop each potential.
• Represent the brand values, maintaining the correct appearance of store / counter.
• Ensure boutiques / counters are clean and tidy.
• Apply the brand selling method and service policy.
• Provide beauty advice to customers.
• Systematically looking for cross-axis sales, developing loyal customers.
• Showcase consumers’ application techniques and routines (make up, skincare).
• Provide appropriate, personalized product and sample recommendations.
• Build and nurture strong relationships with customers through excellent customer service.
• Take care of counter / store merchandising, stock inventory.
• Adhere to brand grooming standards to display a professional demeanor.
• Ensure feedback and reporting to Retail Manager or head office.

Job Requirements

Benefits

Working Schedule

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