SAS L3 Support Services

Tasks and responsibilities

• Provide expert-level knowledge transfer, mentoring, and advisory services to clients onSAS system administration
• Monitor, start, stop, and manage SAS servers and spawners
• Administer andmaintainSAS metadata repositories, including regular backups and access control
• Use SAS Management Console (SMC) to manage metadata, user permissions, and library configurations
• Troubleshoot SAS server issues including connectivity, authentication, and performance bottlenecks
• Monitor system resources (CPU, RAM, disk, ports) andoptimizeserver performance
• Install and manage SAS software updates, patches, and hotfixes
• Support andmaintainSubversion (SVN) repositories, including user access, folder structures, and hook routines
• Resolve SVN client connectivity issues andassistwith operations such as checkout, commit, import / export
• Maintain audit and message logs, and perform corrections as needed
• Ensure compliance with customer security models and access policies
• Support integration of SAS with third-party systems such as databases and web application servers

Functional & Application Support Specialist for Veeva Vault MedComms

Functional & Application Support Specialist for Veeva Vault Medical CRM

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