Position :
Remote Customer Service Executive
Location : Fully Remote
Employment Type : Freelance
Salary Range :
MYR 5,000 - 6,000 per month
Working Hours :
Monday to Saturday, 10 AM - 6 PM (5-day and 6-day rotation schedule)
About the Company
We are a
fast-growing e-commerce group
with multiple Direct-to-Consumer (D2C) brands under our portfolio. Our diverse businesses serve customers across various regions, and
customer satisfaction is at the heart of everything we do
As part of our
remote customer service team
, you will play a critical role in ensuring a seamless customer experience. You will be handling customer inquiries, resolving issues, and enhancing our brand reputation through excellent communication and problem-solving skills.
Responsibilities :customer queries
via
email, website chat, and phone
from various countries.
placing orders, processing returns, and tracking shipments
resolve customer issues and complaints
effectively.
refund requests
in accordance with company policies.
timely updates to HQ
, ensuring customer concerns are addressed promptly.
What We're Looking For :
– Must be comfortable handling multilingual customers. Cantonese speaking candidates will be a bonus (Hong Kong market)
– Background in
customer service, hospitality, or other service-related industries
is a plus.
– Ability to de-escalate issues and turn a negative experience into a positive one.
– Familiarity with AI chatbots, CRM systems (Zendesk, Salesforce), or a willingness to learn.
– Able to work remotely with minimal supervision in a fast-paced environment.
Why Join Us?
– Work from anywhere
– We invest in our employees' development and training.
– Work with a diverse, forward-thinking team.
– Be part of a company where your work directly influences customer satisfaction.
We believe that diversity drives innovation and success. We are committed to fostering an inclusive workplace where individuals from all backgrounds feel valued, respected, and empowered. We welcome diverse perspectives and ensure equal opportunities for all, creating a culture where everyone can thrive.
Customer Service Executive • Malaysia