Branch Manager (PJ Uptown Branch)

HR Business Partner at Hong Leong Assurance

Job Responsibilities :

• Evaluate efficiency of customer service team and customer service functions.
• Coordinate between the various functions to ensure maximization of efficiency of process.
• Leverage on resources to discover root cause and correct operational issues.
• Measure and evaluate QMS to ensure meet the SLAs and departmental Quality Objective for ISO 9001 : 2008.
• Identify the area for improvement.
• Discuss with the relevant parties to work out the development plan.
• Plan and execute the scheduled meeting and tracking on the project progress.
• Communicate to the branches and other departments affected by the changes.
• Provide leadership and direction to CS team.
• Identify and develop second liners for succession planning.
• Enhancement of staff product and technical knowledge for optimal performance.
• Review training needs to improve customer service skills.
• Establish quality standards and implementation of process improvement initiatives with reliable and accurate metrics.
• Evaluate, plan and execute strategies for CS team to provide and maintain the quality service.
• Review risk management, operational risks and compliance issues.
• Avoid and minimize audit and inspection irregularities.
• Other duties and projects as assigned by the Management.

Job Requirements :

Seniority level

Employment type

Job function

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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