Supervisor ( GSC Tropicana Gardens Mall )

Job Responsibility

• Provide excellent customer service to the customers.
• Attend to inquiries or feedback from the customers.
• Adhere with the Company Standard Operating Procedures.
• Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the café business.
• Overseeing the staff for the smooth running of the café.
• Training new employees as per their abilities and skills.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and restock them in a timely manner.
• Conducting inspections of the cafe and ensuring proper hygiene is maintained.
• Resolving customer complaints in a professional manner.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management.
• Monitoring inventory and ensuring that all food supplies and other Cafe essentials are adequately stocked.

Job Requirements

Benefit

Job Benefits