Database Support Engineer (Fintech)

BeyondsoftKuala Lumpur, Kuala Lumpur, Malaysia

7 jam yang lalu

Penerangan pekerjaan

Database Administrator - Fresh Grads are Welcome

Beyondsoft, Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from Beyondsoft.

We are looking for an experienced Engineer to join our client's Global Support team and deliver efficient, professional technical support to their customers.

Responsibilities

Ticket Management & SLA Assurance : Receive, triage, and respond to technical-support tickets submitted by customers. Ensure every ticket is answered within the prescribed time frame (SLA compliance).
Customer Communication & Support : Maintain efficient communication with customers via phone, e-mail, and live chat. Work in an interrupt‑driven environment, manage multiple tasks, and maintain overall productivity.
Teamwork : Work independently and collaboratively.
Knowledge‑Base Maintenance : Troubleshoot database‑related problems.

Qualifications

Bachelor’s degree or above in Computer Science, Information Technology, or a related field.

At least 2–3 years of technical‑support or customer‑service experience.

Database (Oracle, MySQL, etc.) experience preferred.

Familiar with Linux operating systems.

Knowledge of networking.

Excellent communication in English, both verbal and written. Chinese is a plus.

Relevant technical certifications (e.g., AWS, Oracle).

Basic understanding of cloud computing, distributed systems, or big‑data technologies.

Job Details

Seniority level : Associate

Employment type : Full‑time

Job function : Information Technology and Customer Service

Industries : Banking, Financial Services, and IT Services & IT Consulting

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