Manager, Learning & Development

About Learning & Development (L&D) Team In CEG

The L&D team within CEG is responsible for building a future‑ready, skilled, and agile workforce that can deliver exceptional customer experiences. The team covers three primary functions :

• Facilitate onboarding and upskill training for wider customer experience teams
• Develop learning programs including their journey, materials, digital modules, and blended‑learning experiences
• Ensure process knowledge, SOPs, and tools are accurately, accessible, and effectively transferred and embedded into daily operations via knowledge formats

The team’s mission is to enable continuous learning, digitalization of training, and self‑driven capability development, aligning workforce growth with business priorities across CEG.

What You’ll Do

The Learning & Development (L&D) Manager is accountable for the management and performance of the L&D team in CEG. This role translates organizational and CEG objectives into operational learning strategies and deliverables.

The manager will drive digital learning transformation, establish self‑driven learning frameworks, and ensure delivery of training and knowledge solutions with quality and timeliness. By working closely with HRBPs and CEG functional leaders, the role ensures that talent capabilities meet business needs while fostering career and competency growth across CEG functions.

What You’ll Need

Seniority level

Employment type

Job function

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