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Technical Support (IT Hardware)

Technical Support (IT Hardware)

ASUSKuala Lumpur, Kuala Lumpur, Malaysia
14 hari lalu
Penerangan pekerjaan

Responsibilities

  • Complete technical tasks, assignments, and provide solutions via ticketing system within SLA.
  • Track ticket status and ensure SLA compliance.
  • Prepare daily, detailed technical support reports.
  • Carry out regular review of product performance, repair, and returns data.
  • Update daily and weekly status reports in a timely manner.
  • Perform technical diagnosis and fault finding.
  • Contribute to root cause analysis, rectification process, and solutions.
  • Conduct site visits and gather information to assist the technical team.
  • Develop training material and deliver courses to Authorized Service Centre, Call Centre agents, and Enterprise Customer technical staff.
  • Maintain close liaison with Authorized Service Partners to ensure consistent understanding of technical issues and communicate commercial impact to key stakeholders.
  • Execute ad‑hoc strategic initiatives as required by management.

Qualifications

  • Diploma in Engineering (Computer / Telecommunication), Computer Science / Information Technology, Mathematics, Science & Technology, or equivalent.
  • At least two (2) years of relevant experience.
  • Strong problem‑solving skills, initiative, and ability to lead change in a fast‑paced environment.
  • Fast learner who is pleasant, patient, and self‑disciplined.
  • Good command of spoken and written English.
  • #J-18808-Ljbffr

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