Outlet Manager (Ferringhi Walk, Penang)

We are looking for Assistant Supervisor / Supervisor for our outlet at Ferringhi Walk, Penang. At CHAGEE, we believe that all outlet partners are the bloodline of the company as they are the front‑liner who bring up most services and product to satisfy the needs of all CHAGEE’s customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Responsibilities :

• Expected to work at highest standard at all times to ensure outlets product and service quality.
• Manage and to brew the beverage based out in-house recipe.
• Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales target with actions in place to meet sales target set.
• Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
• Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlets costing, including raw material costing, labour cost, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhere to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.

Requirements :

Basic computer skillset and able to use software such as, Excel, Power Point and etc.

Possess own transportation.

Willing to travel.

Able to work on shifts, weekends and public holidays.

Employee Benefits :

On-job Training & Development Provided.

Rapid Career Advancement based on candidate on-job performance.

Free CHAGEE Drinks.

EPF / SOCSO.

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