Customer Service & Repair Technician

Integrated Service Technology Inc. (iST) was founded in 1994. A global leader in third-party impartial laboratories, holds international certifications such as IEC / IECQ and TUV NORD. We are committed to providing the most comprehensive and precise technical services for our clients. Our focus includes a full range of services such as Failure Analysis (FA), Reliability Assessment (RA), Material Analysis (MA), Chemical / Process Contamination Analysis, Signal Testing, and more.

Role Description

This role is responsible for basic inspection, repair, and functionality verification of test-related boards such as PCR，Load Boards, Probe Cards, and Burn-in Boards. The technician will assist customers in resolving product issues, provide preliminary repair reports and analyses, and collaborate with engineering and sales teams to deliver front-line technical support and after-sales service.

Key Responsibilities

• Receive, repair, and validate functionality of Load Board / Probe Card / Burn-in Board
• Perform electrical inspection, component replacement, soldering repair, and continuity testing
• Assist in preparing repair reports and issue analysis records
• Support customer service or engineering teams with technical issues
• Maintain and calibrate repair tools and equipment
• Assist production and engineering teams in sample testing and engineering change implementation
• Provide basic technical support or board replacement at customer site when needed

Requirements

Preferred Qualifications

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