Technical Specialist, CST CNC

Technical Specialist, CST CNC – responsible for onboarding new products and ensuring the delivery of technical documentation and the performance of the security tools platform at Standard Chartered.

Responsibilities

• Work closely with the project team during onboarding of new products.
• Actively participate in all project meetings and walkthroughs, identifying and driving demand for successful delivery.
• Ensure all technical documents, including detailed technical steps, are delivered during the project phases (capacity management, BAU activities, Disaster Recovery, Product Resiliency).
• Review and validate all documents and provide sign‑off from the BAU / support standpoint.
• Define and maintain a clear RACI matrix including all stakeholders.
• Understand BAU scope and responsibilities.
• Highlight issues / problems noticed from the BAU standpoint and ensure remediation before handing over to production support.
• Raise and track persistent issues / findings with a valid risk, defining responsible parties and timelines.
• Enhance product auto‑healing capabilities to support daily BAU activities.
• Effectively communicate insights and plans to cross‑functional team members and management.
• Gather information and share it with various stakeholders in a clear and consumable format.
• Work closely with clients, technicians, vendors and managerial staff.
• Update, implement and maintain procedures.
• Prioritise initiatives based on business needs and requirements.
• Be on‑call or standby 24 / 7 for major incident calls, if required.
• Configure, maintain, troubleshoot and enhance the security tools platform, investigating incidents and change requests within agreed SLAs.
• Proactively monitor and maintain the tool’s platform.
• Coordinate tools technology refresh, system upgrades and project implementation within BAU support scope.
• Manage obsolescence and estate hygiene.
• Liaise with vendors and engineering teams to address technical issues with the tools.
• Self‑direct and work independently while articulating technical concepts to both technical and non‑technical peers.
• Contribute to overall tools process improvements and documentation.
• Perform system administration operations that may require non‑traditional working hours.

Qualifications

Seniority Level

Employment Type

Job Function

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