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Business Analyst

Business Analyst

KGiSLKuala Lumpur, Kuala Lumpur, Malaysia
24 hari lalu
Penerangan pekerjaan

Job Purpose

The Business Analyst (Insurance – Claims) is responsible for gathering business requirements, analyzing processes, and supporting system testing and deployment to ensure the successful delivery of insurance-related technology and process improvements. With a focus on claims management systems, this role acts as the bridge between business stakeholders and IT teams, ensuring solutions are aligned with business needs and regulatory requirements.

Key Responsibilities

  • Business Requirements Gathering & Analysis
  • Collaborate with stakeholders from Claims, Underwriting, Operations, and IT to capture and document detailed business requirements.
  • Translate business needs into functional specifications, user stories, and process flows.
  • Conduct gap analysis between business requirements and system capabilities.
  • Ensure requirements comply with regulatory and company standards.
  • Testing & Quality Assurance
  • Support the creation of test plans, test cases, and test scripts.
  • Perform User Acceptance Testing (UAT) with business users and track defect resolution.
  • Validate that system enhancements meet business requirements prior to deployment.
  • Deployment & Implementation Support
  • Assist in system deployment, migration, and post-implementation reviews.
  • Provide end-user training and develop user manuals and SOPs.
  • Support business users during the initial rollout and stabilization phase.
  • Stakeholder Engagement
  • Act as a liaison between business users, IT teams, and vendors.
  • Conduct workshops, walkthroughs, and presentations to gather feedback and ensure stakeholder alignment.
  • Escalate risks, issues, and dependencies that may impact project timelines.
  • Continuous Improvement
  • Recommend process improvements within the claims domain to enhance efficiency and customer experience.
  • Monitor industry trends and insurance technology solutions to suggest innovations.
  • Maintain documentation for future enhancements and audits.

Education & Certifications

  • Bachelor's degree in Business Administration, Insurance, Information Technology, or related field.
  • Certification in Business Analysis (CBAP, CCBA, or PMI-PBA) preferred.
  • Insurance-specific certifications (e.g., AII, CII, or equivalent) are an advantage.

    • Experience

  • Minimum 3 years of experience as a Business Analyst in the insurance domain, preferably within claims processing.
  • Experience in requirement gathering, UAT support, and deployment activities.
  • Exposure to insurance core systems (e.g., Guidewire, LifeAsia, or equivalent) is a plus.
  • Background in financial services or regulated industries preferred.

    • Technical Skills

  • Proficiency in requirements documentation, process mapping (Visio, Lucidchart), and workflow analysis.
  • Familiarity with SQL queries, testing tools (JIRA, HP ALM, or similar).
    • Buat amaran kerja untuk carian ini

    Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia