SCCM Administrator

SCCM Administrator

R Systems WP, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia (Hybrid work, Base Location : Puchong)

Mission Description

Service for the administration, customization and third level support of Windows based systems for end user computing and for back-end services including Infrastructure and system administration, telecommunications, and information security. Service to resolve complex issues regarding operations, including installations, setups, error messages, system status and downtime procedures. Service for optimization providing automation (scripts), standardization (packages) and troubleshooting to expediently provide resolution to problems.

Mission Deliverables

• Service for design and implementation of new workplace infrastructure solutions
• Service to drive, coordinate and interface with the computer refresh project or other mass rollouts
• Service for industrialization of the Operational Processes (automate and improve OS and standard tools related tasks)
• Service Provider’s personnel to use tools and methodologies to load, deploy and customize operating system as well as third party software. (Packaging : msi / mst / appv)
• Service with 3rd line support (troubleshooting, incident, and change management) for OS and standard tools (Encryption, Antivirus, misc. security, …)
• Service to customize workstations to meet user specifications and site / security standards
• Service to prepare and deliver planned maintenance / upgrades (security patching, operating system, and tooling upgrades, …)
• Service to develop and maintain Operational and Technical documentation
• Service to drive knowledge transfer to 1st and 2nd level support teams located offshore
• Service to validate security and audit guidelines are correctly implemented
• Service to deliver general preventive maintenance on computers, laptops, printers, and any other authorized peripheral equipment
• Service to perform remediation actions
• Service to perform actions in compliance within specified warranty requirements
• Service with monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network
• Service to deliver trend analysis by monitoring and analyzing incoming calls, problems, and support requests
• Service Provider’s personnel to use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

Expertise Requirements

Service Provider’s personnel with computer science and / or 2 years equivalent expertise

Additional Expertise

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology, Other, and Consulting; Industries : IT Services and IT Consulting, Banking, and Insurance

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