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Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad / Exp)

Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad / Exp)

Private AdvertiserKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad / Exp)

Ensure highest standard of service delivery on personalized phone services to Singapore customers. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Key Responsibilities

  • Identify and resolve customer inquiries / issues accurately.
  • Educate the customer about the Bank’s products and services and direct them toward available resources for self-help.
  • Complete accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
  • Maintain up-to-date knowledge by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

Key Requirements

  • SPM / STPM / certificate holders with at least 5 years of work experience, Diploma with at least 2 years of work experience and Fresh Degree holder are welcome.
  • Strong customer service mindset with good communication and excellent problem solving skill.
  • Resourceful, proactive, attentive to details and a good team player.
  • Possess good communication skills (verbal and written English); additional Mandarin verbal ability is preferred to effectively communicate with Mandarin-speaking clients.
  • Ability to work in a fast-paced, team-oriented environment.
  • Ability to work on a 24 / 7 day shift with staggered hours including weekends and Public Holidays.

    • Shift and Training Details

  • Earliest shift start at 6am, latest shift end by 3am (Latest shift is ONLY assigned to Senior Officer normal 1 month in every 3-4 months).
  • Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement).
  • 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break). Rest 2 days (Off day may be split).
  • 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance.

    • Remuneration Package

  • Basic up to RM4,000 depends on experience | Fresh Degree is RM3,200 basic.
  • RM350 Fixed Shift Allowance | Up to RM900 per month if night shift.
  • One time RM500 Bonus upon confirmation.
  • RM300 Bilingual Language Allowance (Eng + Man).
  • Quarterly KPI Incentives up to RM2,000.
  • 21 days annual leave.
  • 14 day medical leave.
  • Medical & Insurance coverage (including Immediate Family).
  • Dental & Optical RM400 per annum.
  • OT claimable upon approval.
  • Double Pay on Public Holiday.
  • Performance Bonus and Salary Review on March.

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    Buat amaran kerja untuk carian ini

    Customer Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia