Manager - Processing

Overview

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Manager - Processing

role at

HSBC Recruitment . What you’ll do

The Role combines Operations and People Management responsibilities within the CAU Funds team, a key function within Offshore Client Operations. Responsibilities include managing onboarding workflow, renewals, excess monitoring, troubleshooting and handling escalations, along with managing resources, developing people and conducting everyday performance conversations. The Manager will be part of CAU – Funds, supporting Funds clients from across various sector teams within GB&M, and will liaise with the business and supporting departments as required. Engage Business and Risk Stakeholders effectively. Drive positive perception on service quality among stakeholder groups across all regions. Develop and maintain strong working relationships with colleagues, ICG & GBM Managers / Associates and Executives in Risk; ensure requirements are understood, challenged where appropriate, aligned to global best practice and completed with a commitment to excellence. Collaborate with various teams within WCS & wider GBM functions to ensure overall business objectives are met. Ensure RTB Services run smoothly with low / no escalations to Senior Management; maintain high-quality deliverables and effective control of work. Plan for standardization of Credit and Risk processes by sharing best practices across sub teams and business areas to enhance cost effectiveness and efficiencies. Professionally manage issues / potential challenges and escalate to the Line Manager in a timely manner; work towards quick and positive resolutions as a team. Sample check the quality of outputs from team members to ensure high standards. Ensure timely updates of Procedure Manuals, conduct annual procedure reviews, and ensure team members understand the contents. Plan workflow and resource utilization to ensure optimal staffing; meet key RTB metrics like KPIs & PLAs consistently. Host weekly team meetings to review in-flight workflow, discuss challenges and drive solutions. Strengthen primary and secondary control frameworks within the team. Support streamlining, automation & standardization initiatives. Periodically prepare, verify and submit MI reports within required timelines. Ensure back-up plans for team members are well executed to maintain uninterrupted workflow (effective leave planning). Propose and design improvements in processes / workflow; evaluate processes, identify gaps and recommend data-quality improvements across systems. Represent the process in cross-team initiatives, including any UAT requirements. Maintain high standards of professional conduct and act as a role model for the team. Coach and mentor team members to help them reach their potential. Organize knowledge-sharing forums within the team. Understand and comply with relevant policies and procedures issued by the Group, including the Group Standards Manual and Functional Instruction Manuals. Adhere to compliance and operational risk controls per HSBC and regulatory standards, reporting control weaknesses and incidents. Be aware of the Operational Risk scenario and report into MSII as appropriate. Maintain HSBC internal control standards, including timely implementation of audit points and addressing regulator issues. Implement the Group compliance policy. Requirements

What you will need to succeed in the role : Graduation / Post Graduation in Business, Finance, Economics, Commerce or equivalent. Understanding of the financial sector and latest developments. Basic knowledge of FX, Derivatives and other Treasury Products is a must. Clear understanding of the Credit Risk aspect of Treasury products. Knowledge of testing and implementing new systems. Experience involving extensive interactions with diverse stakeholders. Highly proficient in Excel and Word; database skills are an advantage. Ability to learn new systems quickly. Excellent English, written and spoken; organized, diligent, and a team player. Highly customer oriented with a focus on providing top quality customer service. Minimum 4 years of experience in a Credit Analyst role; exposure to Asset Management / Mutual Funds sector is highly preferred. What additional skills will be good to have?

Knowledge in Securities industry – preferably Global Custody or Sub Custody businesses. Knowledge in Fund industry – Traditional & Hedge Fund. Knowledge in Cash Management, Trade Settlement, Cash Payment, FX and Investigations. Seniority level

Not Applicable Employment type

Full-time Job function

Management and Manufacturing Industries

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