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Customer Experience, Team Lead
Zurich InsuranceKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanMinimum bachelor’s degree Previous experience in customer service, insurance, or a related field is a plus. Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically. Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions. A friendly and approachable demeanor, with the ability to build rapport with customers and team members. Ability to handle a fast-paced environment and adapt to changing customer needs and priorities. Mid-Senior level Full-time Customer Service Insurance and Financial Services
Overview
Join to apply for the Customer Experience, Team Lead role at Zurich Insurance .
Responsibilities
- Demonstrates an understanding of the customer’s needs and helps ensuring these are met.
- Demonstrates knowledge of relevant systems, products, processes, procedures, selling and retention techniques.
- Enters data for new business, issues policies, processes mid-term adjustments and renewals, and resolves simple standard customer problems.
- Contributes to achieving a positive team culture and working environment.
- Supports the achievement of qualitative and quantitative targets, and demonstrates appropriate levels of customer service as measured by the line manager’s call monitoring.
- Acts within agreed authority levels to ensure fair treatment of customers and to protect business stakeholders’ interests.
Qualifications
Seniority level
Employment type
Job function
Industries
Location : Kuala Lumpur, Malaysia
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Customer Experience Lead • Kuala Lumpur, Kuala Lumpur, Malaysia