Order Management Specialist - Korean Speaker

Order Management Specialist - Korean Speaker

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry.

We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner.

Job Description :

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry.

Entity : Finance

Job Family Group : Business Support Group

Purpose of role :

The Order Management (“OM”) Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process.

Key Results / Accountabilities :

• Establish and manage strong relationship between distributor / supplier, customer and sales manager by being the primary point of contact for customers.
• Responsible for all day-to-day customer service related operational tasks such as, receiving enquiries and orders from customers through phone, email and fax.
• Accountable to ensure all the orders are accurate, compliant, informative and good quality.
• Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
• Take proactive action to monitor the orders to ensure orders are delivered on time.
• Highlight / raise to superior / line manager for any potential issue with the order that could result in escalations.
• Responsible to record and log all customer complaints and non-conformances in given portals / databases.

Key Challenges :

Qualification & Experience and Competencies :

Preferred Criteria :

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status!

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