Talent.com
Customer Service Officer

Customer Service Officer

Moomoo Financial Inc.Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Job Responsibilities :

  • Responsible for local and overseas customers / clients, using English, Malay, and Chinese.
  • Respond to customer / client inquiries and provide comprehensive support via various communication channels, including phone, email, and live chat.
  • Assist customers / clients with trading account registration, onboarding, and verification processes.
  • Provide consultation services on trading platform, tools, and features, addressing any technical or operational issues encountered.
  • Resolve customer / clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing, and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform other ad-hoc duties as assigned from time to time.

Minimum Requirements :

  • Degree or above in relevant qualifications. Diploma in Business, Economics, and Financial-related courses are welcome to apply.
  • Proven working experience in the related field is preferred, especially in the call center, online trading, and / or stockbroking industry. Fresh graduates are welcome to apply.
  • Familiarity with online trading platforms, stock exchanges, capital / financial markets, trading regulations, and investment products is advantageous.
  • Computer literacy is preferred.
  • Language proficiency in English and Malay is a must, while Chinese / Mandarin is advantageous.
  • Professionalism, independence, meticulousness, patience, empathy, strong problem-solving and decision-making abilities, and excellent communication and interpersonal skills are essential.
  • Excellent team player with high working efficiency. Able to work under pressure and manage multiple customer / client inquiries simultaneously and in a timely manner.
  • Able to work according to assigned shifts, including evening shifts, night shifts, and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

    • We offer a comprehensive and holistic work experience and package as follows :

  • Competitive compensation & benefits
  • Fun-loving and diverse work environment
  • Business casual work attire every day

    • Please note that only short-listed candidates will be contacted. Thank you.

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia