Manager, Bancassurance Governance and Operations

Manager, Bancassurance Governance and Operations page is loaded## Manager, Bancassurance Governance and Operationslocations : HLT-Hong Leong Towertime type : Full timeposted on : Posted 30+ Days Agojob requisition id : JR

• If you are looking to excel and make a difference, take a closer look at us…
• Key Responsibilities and Accountabilities :
• Functional (job responsibilities) :
• Develop, implement, and maintain comprehensive sales surveillance frameworks to monitor bancassurance sales activities for adherence to internal policies, regulatory requirements and ethical standards.
• Collaborate with Compliance, Legal, and Risk departments to ensure all bancassurance products and sales processes meet the latest regulatory requirements.
• Investigate and report on sales-related incidents, recommending corrective actions and preventative measures.
• Develop and maintain process documentation, standard operating procedures (SOPs), and service level agreements (SLAs) for all bancassurance operations.
• Establish and manage a robust complaint-handling framework for bancassurance products, ensuring timely and effective resolution of customer grievances.
• Analyze customer data and market trends to identify opportunities for increasing bancassurance product penetration across the bank's customer base.
• Develop and implement strategies and campaigns in collaboration with sales and marketing teams to enhance cross-selling and up selling of bancassurance products.
• Monitor and report on bancassurance customer acquisition, retention, and penetration rates, identifying areas for growth and improvement.
• Take ownership of the end-to-end execution of new bancassurance initiatives and projects, from conceptualization to launch and post-launch review.
• Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management.
• Jobholder Requirements :
• Requirement :
• Malaysian citizen.
• Education / Qualifications :
• Undergraduate degree in Accounting / Banking / Investment / Finance / Economics or a related field.
• Pre Contract Exam (PCE), CEILI and Takaful Basic Exam (TBE) certification is a plus.
• Experience :
• 7 years and above relevant experience in financial / insurance field.
• Working in banking or insurance operations roles with regulatory compliance experience and / or project management skills.
• Strong interpersonal skills — Personable, approachable, collaborative.
• Special Skills :
• Strong stakeholder management skills
• Good analytical skills
• Working proficiency of English, Bahasa Malaysia and Chinese
• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
• About Hong Leong Bank
• We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
• We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
• Realise your full potential at Hong Leong Bank by applying now.
• Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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