SERVICE ADVISOR

Greet customers and assess service needs professionally

Assist customers with service bookings & walk-ins.

Prepare accurate job orders and service estimates

Coordinate with technicians and monitor service progress

Advise customers on recommended maintenance and repairs

Handle warranty claims

Maintain service records and follow up on customer satisfaction

Requirements

Proven experience in automotive service or customer-facing roles

Familiarity with stock management and service scheduling systems

Strong communication skills in English, Malay, and Mandarin preferred

Ability to handle complaints and elevate issues tactfully

Detail-oriented with good documentation habits

Preferred Skills

Experience with dealership operations

Knowledge of automotive systems, maintenance procedures vehicle body construction.

Multilingual capability for regulatory and promotional tasks

Customer focused attitude and the ability to provide excellent customer service.

Basic technical understanding to discuss vehicle issues with customers and technicians.

Prior experience as an automotive Service Advisor will be advantage.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

#J-18808-Ljbffr