French Canadian- Contractor Support Representative

Overview

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

Integrity First : We uphold the highest ethical standards in everything we do.

Innovate Fearlessly : We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.

Win Together : We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.

Customer Obsessed : We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.

Stay One Step Ahead : We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

The French Canadian – Contractor Support Representative is responsible for taking inbound calls from clients in Contractor Solutions. This team member will manage and maintain incoming client and applicant requests and work closely with internal teams to ensure client needs and external service levels are met.

The candidate must be willing to work remotely in Malaysia , following a US-based work schedule.

Duties and Responsibilities

• Leverage and navigate web-based applications and tools, for use in managing client accounts. This will include ordering reports and services for clients within established service level norms, which includes, drug tests, international, business information, education and background screening reports.
• Manage positive relationships with clients to ensure customer retention.
• Handle and resolve client support calls and / or emails to achieve first contact resolution, whenever possible.
• Provide excellent customer service to clients.
• Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided to the client.
• Meet set expectations for call center metrics and client turnaround times.
• Apply appropriate scripts and templates as deemed necessary by management.
• Must be punctual and follow schedule to ensure Service Level Agreements are maintained.
• Proactive in approach to issue / dispute resolution.

Minimum Qualifications

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