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Customer Service Experience (Bilingual Mandarin English)
DaythreeShah Alam, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanStrong proficiency in Mandarin and ENGLISH (C1) Good command of English or Bahasa Malaysia to round out your communication abilities 1 year experience in Customer Service and financial industry Previous experience in a contact centre or customer service role is a plus A minimum DIPLOMA qualification Working Hours : Sun - Thu, 1.30pm - 10.30pm We\'re conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station Commission structure that rewards your hard work Annual Leave Seniority level : Entry level Employment type : Full-time Job function : Customer Service Industries : Outsourcing and Offshoring Consulting
Overview
Customer Service Experience (Bilingual Mandarin English)
This range is provided by Daythree. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
Qualifications
Job Benefits
Job Details
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Buat amaran kerja untuk carian ini
Customer Service • Shah Alam, Selangor, Malaysia