Relationship Manager (Nationwide)

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Job Purpose Account Profitability

Maximise earnings potential and revenue of relationship.

Review and monitor performance of accounts.

Service Management

Ensure promptness and quality of credit processing.

Monitor overdue accounts and undertake prompt measures to prevent NPLs.

Provide customer level information to relevant parties within the Bank.

Facilitate the drawdown of facilities.

Client Relationship Management

Support, identify, solicit and establish a high value client base.

Accountable for customer relationship and customer interface.

Operations Management

Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.

Coordinate and / or liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s policies and Bank’s Anti Money Laundering Guidelines / Manual for the Business Centre (BC).

Act as the Backup Operational Risk Coordinator for the implementation of Operational Risk Management and Methodologies for the BC.

Champion Operational Risk Management (ORM) activities in the Business Unit.

Liaise with Group Operational Risk Management (GORM) on ORM activities.

Report all operational defects (Actual Losses, Potential Losses, Near Miss Events including Shariah Non-Compliance events) via Loss Event Database (LED) in a timely manner.

Utilize Operational Risk (OR) Tools such as RCSA, KCS, KRI, and ScAN in managing risk exposure.

Undertake additional responsibilities as assigned by immediate superior.

Act as the Backup BCP / DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

Degree in Accounting, Finance, Banking, Business, Economics or similar discipline.

Experience in marketing and credit processing.

Strong command of Bahasa Malaysia and English, both oral and written.

Good public speaking and presentation skills.

Overall knowledge of Bank’s Credit, Operations, and Products.

Stay updated on SME issues, policies, and trends in the country.

Basic business acumen and industry knowledge.

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