Project and Process Manager Executive (Indicative Monthly Salary : Around MYR 3000 - MYR 6000)

Overview

Project and Process Manager Executive (Indicative Monthly Salary : Around MYR 3000 - MYR 6000)

Get AI-powered advice on this job and more exclusive features.

Company Description

Ulink Assist is Singapore’s most experienced medical assistance provider, coordinating cross-border medical cases and emergency evacuations. Ulink serves clients globally through various medical assistance services and operates in Singapore, KL, Jakarta, and Yangon.

Role Description

This is a full-time, remote role. This role will be responsible in providing support for IT related tasks / issues and implementing any project or process initiative to ensure continuity and enhanced services to clients. The scope of responsibilities includes, but is not limited to, the following :

Key Responsibilities (including but not limited to) :

• IT Support :
• Troubleshoot any IT related issues.
• Act as the primary point of contact for the team’s IT-related issues and external IT service providers.
• Set up and maintain remote desktop access for team members.
• Manage office IT equipment, software licenses, and system upgrades.
• Ensure proper data security and user access management.
• Lead IT system enhancement projects.
• AI and Automation Implementation / Support
• Implement AI initiatives to improve operational services.
• Drive new AI projects, including (but not limited to) chatbot, voicebot, claim system, dashboard and automated response systems etc through coding and programming (if required).
• Develop automation solutions to streamline operational processes and workflows.
• Operational Support
• Develop and maintain operational workflows and supporting documents.
• Facilitate and document regular operations meetings if required.
• Create and update standard operating procedures (SOPs).
• Assist clients in hospitals with registration, payment, and other support as needed if required.
• Reporting and Data Management :
• Track and report on key operational performance metrics.
• Prepare and distribute regular reports for internal stakeholders.
• Conduct regular backups of critical data and systems.
• Compliance and others :
• Be responsible for data security, information security and BCP compliance
• Monitor and manage email communications and case management systems.

Qualifications

Education & Experience

Technical Skills

Soft Skills

How to Apply :

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Ulink Assist by 2x

Get notified about new Project And Process Manager jobs in Malaysia .

#J-18808-Ljbffr