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Customer Care Professional Korean
DevloITKuala Lumpur, Kuala Lumpur, Malaysia5 jam yang lalu
Penerangan pekerjaanUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the processes Able to read, write, and speak fluently and spontaneously in both English and, Korean speakers. Bachelor's Degree in any discipline with 0 - 1 year customer service experience Excellent command over Excellent communication skills and strong command over the local language / language off support in the region
Language-Korean
Shift-Rotational
Location-KL Sentral, Malaysia
Roles & Responsibilities-
- Understand customer enquiries and respond via applicable channels : email, and chat
(10% PHONE CALLS)
Skills Required :
Excellent Customer Service Skills.
Interested Candidates can apply via email OR Whatsapp
Buat amaran kerja untuk carian ini
Customer Care • Kuala Lumpur, Kuala Lumpur, Malaysia