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Customer Care Professional Korean

DevloITKuala Lumpur, Kuala Lumpur, Malaysia

6 hours ago

Job description

Language-Korean

Shift-Rotational

Location-KL Sentral, Malaysia

Roles & Responsibilities-

Understand customer enquiries and respond via applicable channels : email, and chat

(10% PHONE CALLS)

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

Ensure all SLAs are met accordingly

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner following the processes

Able to read, write, and speak fluently and spontaneously in both English and, Korean speakers.

Skills Required :

Bachelor's Degree in any discipline with 0 - 1 year customer service experience

Excellent command over Excellent communication skills and strong command over the local language / language off support in the region

Excellent Customer Service Skills.

Interested Candidates can apply via email OR Whatsapp

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Customer Care • Kuala Lumpur, Kuala Lumpur, Malaysia

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