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Client Services Analyst

Client Services Analyst

TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Follow procedures to process new business / plan application, enter detail and accurate information, and create accounts accordingly in the company Software Tools
  • To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
  • Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)
  • Evaluate all products by assessing the risks according to company guidelines and regulations.
  • To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review.
  • Liaise with the Regulatory Compliance Officer for advice and other business units for information where required.
  • Advise clients on the progress of their applications / requests.
  • Follow up the request on rider added from existing clients.
  • To perform any incoming changes request.
  • Apply or adapt knowledge (obtained from training) to the task at hand.
  • Assist in general inquiries from client or broker via phone or written in a professional and courteous manner.
  • Perform other responsibilities and duties periodically assigned by supervisor / manager

    • Who are we looking for?

  • Candidate must possess at least a Degree / Diploma or a related field qualifications.
  • We welcome candidates with admin, operations and customer service background.
  • Excellent command of written and spoken English language and Native Japanese Speaker.
  • Added Value : experience candidate with 2-3 years relevant hands-on experience in client services, insurance industry, banking and financial institution.
  • Added Value : experience in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML / CDD / KYC).
  • Proficiency in MS Office - Word, Excel and Outlook.
  • Sense of responsibility and patience.
  • Demonstrate strong analytical skills, data literacy, and attention to detail.
  • Fresh graduates are encouraged to apply as training will be provided.

    • Who is TDCX?

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

    TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economic companies looking to tap the region's growth potential.

    We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

    From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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