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Customer Service

Customer Service

JADE COMMERCIAL SERVICESMuar District Reservoir, Johor, Malaysia
1 hari lalu
Penerangan pekerjaan

About the role

Become a key part of the JADE COMMERCIAL SERVICE as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

  • Responding to customer inquiries and resolving issues via phone, email, and other communication channels
  • Actively listening to customers, understanding their needs, and providing tailored solutions
  • Maintaining accurate records and documentation of customer interactions
  • Identifying opportunities to improve customer satisfaction and process efficiencies
  • Collaborating with cross-functional teams to ensure a seamless customer experience
  • Adhering to company policies, procedures, and service level agreements

What we're looking for

  • Previous experience in a customer service or call centre role, preferably within the service industry
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support
  • Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues
  • Adaptability and the ability to thrive in a fast-paced, dynamic environment
  • Proficiency in using computer systems and technology to effectively manage customer interactions
  • A genuine passion for delivering exceptional customer service

    • What we offer

    At JADE COMMERCIAL SERVICE, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of competitive benefits, including :

  • Comprehensive medical and dental coverage
  • Generous paid time off and holiday leave
  • Opportunities for professional development and career advancement
  • Team-building activities and social events to foster a strong company culture
  • Flexible work arrangements to support work-life balance

    • About us

    JADE COMMERCIAL SERVICE is a leading provider of innovative customer service solutions. Our mission is to empower our clients to deliver exceptional experiences that drive customer loyalty and business growth. With a talented team of dedicated professionals, we are committed to pushing the boundaries of what's possible in the call centre and customer service industry.

    If you're ready to join a dynamic and purpose-driven team, apply now to become our next Customer Service Representative.

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