Field Application Engineer

JD Industrials

JD Industrials, a subsidiary of JD.com, is a global leader in supply chain solutions known for its innovative, technology-driven approach. We are in the business of revolutionizing the industrial sector through total supply chain management with cutting edge technology and services. With businesses that spans across APAC, EMEA and the Americas, we aim to be the leading one-stop procurement solutions for industrials products.

About The Role

The Field Application Engineer is responsible in collating the requirements of the factories to recommend effective solutions. This is done through understanding customer pain points, and providing technological innovations to position the company’s products or services effectively in a timely and cost efficient manner.

Key Responsibilities :

Business Development & Consultation

• Comprehensive understanding of the requirements of the key users in the factories and meet the requirements through our one-stop commodity pool.
• Liaise with factory engineers, procurement teams, and clients to deliver expert consultation on product selection, procurement strategies, and technical solutions tailored to customer needs.
• Analyze and identify key project requirements across various factory usage scenarios, ensuring that selected products align with operational needs and industry standards.
• Provide pre-sales and post-sales technical support by identifying the right products, materials, and services to optimize supply chain processes.
• Influence key decision makers with effective solutions that will eliminate inefficiencies through consolidation or better products and services.

Solution Planning & Coordination

Customer Relationship & Issue Resolution

End-to-End Procurement Process Management

Supply Chain Optimization

Qualifications :

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