OTC Analyst

We are looking for Order-To-Cash (OTC) Operation Junior Analyst to join our new and growing Global Business Services (GBS) based in Petaling Jaya, Malaysia. The successful candidate will be responsible for managing the delivery of end-to-end OTC scope in more than 18 countries (Japan, Greater China, Hong Kong, Taiwan, Korea, Singapore, Australia, Malaysia, Thailand, Indonesia, India, Vietnam, Philippines, UK, Europe, North America, Canada, Bangladesh).

The Order-to-Cash (OTC) function is responsible for managing daily transactional operations, with a primary focus on sales reconciliation across retail stores, e-commerce platforms, and O2O (online-to-offline) channels. This position requires the individual to work closely with various stakeholders including store operations, payment management vendors and other related parties to ensure timely and accurate daily reconciliation.

This position is essential in the OTC management process to provide consistent, efficient, effective, and quality deliverables of the operation, enforcement of accounting standards and global process design, compliance to company policies and procedures, and achievement to operational performance KPIs set.

Key Responsibilities

Business Engagement

• Work with Operation Manager, Global Process Manager and Performance Improvement Team on regular end to end process review to identify process changes and improvements as necessary to improve performance and efficiency.
• Report to and work with Team Lead as well as other internal stakeholders such as Global Headquarter, Local Management and Line of Business.
• Collaborate with store operations and external vendors (such as payment management vendors and cash collection companies) to resolve issues related to store money management operations.

Operations

Team Development

Skills and Qualifications

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