Fresh Graduate (Technical Support - Korean Speaker)

HCLTechKuala Lumpur, Kuala Lumpur, Malaysia

17 hari lalu

Penerangan pekerjaan

Company : HCLTech, Federal Territory of Kuala Lumpur, Malaysia

Fresh Graduate (Technical Support - Korean Speaker) — Kuala Lumpur, Malaysia

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Responsibilities

Provide phone / email consultation to independently debug product problems reported by customer.
Provide support on a worldwide basis. (Customers from Korea)
Provide technical support to customers for technologies, products, and / or solutions.
Typically, be responsible for resolving moderately and complex technical problems, depending on the customers\' need.
Simulate technical problems in a lab environment.
Share knowledge with others in writing technical documents and enlarge the knowledge database.
Work closely with colleagues to achieve common goals.
Strive for technical perfection and expertise.
Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

Language Proficiency : Native or near-native proficiency in Korean (written and spoken; supporting clients from the respective country). Proficiency in English is also required.

Education : Degree / Diploma in any field — preferably in technology, Engineering Technology, Computer Engineering.

Fresh Graduate and only candidates with less than 3 years of working experience will be considered for this position.

Experience and knowledge of industry-standard routing protocols.

Fluency in English. Excellent written and verbal skills are required.

Team player. Ability to work collaboratively to achieve end results.

Previous experience in a Support Role is an added advantage.

Good to have networking knowledge (CCNA, CCNP).

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Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia