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Associate Specialist, SME Digital Banking
RHB Banking GroupKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanTrack and monitor system-related issues through dashboards, highlighting open and pending cases to ensure timely resolution and effective issue management. Generate system usage reports and highlight key insights and trends. Provide actionable recommendations to management for decision-making. Assist in planning and coordination of marketing activities, including roadshows, partnership meet-ups, and customer engagement events. Manage event logistics such as transportation, accommodation, and other arrangements for key stakeholders. Oversee venue readiness to ensure facilities and equipment are prepared prior to the event. Participate onsite as part of the organizing committee to support smooth execution and engage with customers during events, address queries, and provide assistance as needed. Support post-event activities including follow-ups with participants, feedback collection, and ensuring commitments are fulfilled. Collaborate with internal teams and external partners to ensure events are delivered on time, within budget, and aligned with company objectives. Act as the coordinator for the company’s Business Continuity Plan (BCP) initiatives. Assist in the development, review, and updating of BCP policies, procedures, and documentation. Coordinate with internal teams to ensure preparedness for potential disruptions and adherence to BCP guidelines. Maintain records of critical assets, processes, and recovery plans to ensure business resilience. Support in organizing BCP drills, simulations, and awareness sessions to keep staff informed and trained. Monitor compliance with regulatory and internal requirements related to business continuity and risk management. Provide reports and updates to management on BCP readiness and recommend improvements where necessary. Support and participate in ad-hoc or strategic projects assigned by management. Contribute to initiatives such as system enhancements, CRM improvements, AI / chatbot training, automation tools, or other digital transformation efforts. Assist in project coordination, documentation, and execution to ensure timely delivery and alignment with business goals. Collaborate with cross-functional teams to test, implement, and roll out new technologies or processes. Take on flexible responsibilities beyond the core scope as required, demonstrating adaptability and a problem-solving mindset.
Overview
Associate Specialist, SME Digital Banking
Join to apply for the Associate Specialist, SME Digital Banking role at RHB Banking Group .
Responsibilities
- Manage day-to-day system operations to ensure smooth functioning for all users, including reassignment of cases or tasks within the system to appropriate users or teams as required.
- Assist in system setup, configuration, and training for end-users.
- Provide first-level technical / system support to sales and internal teams.
- Troubleshoot system-related issues and escalate to relevant teams when needed. Raise tickets on issues, track, and ensure resolution is achieved.
- Document support issues, solutions, and create user guides where necessary.
- Ensure timely resolution of client issues to maintain customer satisfaction.
- Assist in addressing credit queries wherever applicable.
- Ensure compliance with data security, confidentiality, and access control guidelines when managing system permissions.
- Monitor system performance and usage trends, providing insights and recommendations for process or system improvements.
- Maintain internal documentation, FAQs, and Standard Operating Procedures (SOPs) to ensure effective knowledge transfer and onboarding within the team.
Reports, Dashboards and Analysis
Marketing Support and Event Coordination
Business Continuity Plan (BCP)
Special Projects
Referral notices and job postings following this description are provided for visibility. This posting does not alter the responsibilities above.
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