Operation Coordinator

About Us

At Ella, we specialize in high-quality furniture manufacturing and project deliveries. As our business continues to grow, we are expanding our operations team to ensure seamless coordination between sales, production, and logistics. We’re looking for someone who thrives in a fast-paced environment and takes initiative to get things done.

Job Summary

The Operation Coordinator plays a key role in supporting daily operational activities — from tracking orders and coordinating with the factory team to ensuring smooth delivery and customer satisfaction. This role requires strong communication skills, quick problem-solving, and the ability to handle multiple tasks under pressure.

Key Responsibilities

• Coordinate daily operations between sales, production, warehouse, and logistics teams.
• Track and monitor order progress from sales confirmation to delivery completion.
• Assist in preparing and updating operation reports, schedules, and project trackers.
• Handle operational issues promptly and elevate when necessary.
• Communicate proactively with customers, suppliers, and internal teams to ensure clear updates and swift resolution of any issues.
• Support continuous improvement efforts within the operations department, focusing on better coordination and efficiency.
• Work closely with the Operation Executive to review and resolve quality-related issues or customer complaints.
• Investigate root causes, propose corrective actions, and implement preventive measures to avoid recurring problems.

Requirements

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

#J-18808-Ljbffr