After Sales Engineer

Company Background

A leading manufacturer of prefabricated modular data center solutions , specializing in the data center and power systems industry . With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally.

Key Responsibilities

• Handle customer inquiries via phone, email, and online chat with professionalism and accuracy, ensuring timely responses and high customer satisfaction.
• Provide detailed product and service information, guide customers in decision-making, and support smooth business transactions.
• Efficiently manage customer complaints, analyze issues, and collaborate with relevant departments for resolution.
• Assist other departments (e.g., sales, marketing) with data, document organization, and administrative support.
• Follow up on service-related matters such as order processing, after-sales, and maintenance, keeping customers informed.
• Maintain customer databases, ensuring accurate and up-to-date records.
• Analyze service data and report findings to support decision-making and process improvements.
• Compile common inquiries and solutions into standardized knowledge documents for internal use.
• Participate in training and share knowledge to improve team service quality.

Required Qualifications

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