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service advisor

service advisor

Benz Auto Service (M) Sdn BhdMalaysia
19 jam yang lalu
Penerangan pekerjaan

About the role

Benz Auto Service (M) Sdn Bhd is seeking an experienced Service Advisor to join our team in Johor Bahru, Johor. As a Service Advisor, you will play a crucial role in providing exceptional customer service and managing the communication between our clients and our skilled technicians. This full-time position is an excellent opportunity to contribute to the success of our reputable automotive service centre.

What you'll be doing

  • Greeting and welcoming customers, understanding their vehicle concerns and requirements
  • Inspecting vehicles, diagnosing issues, and providing accurate cost and time estimates for required repairs or maintenance
  • Communicating effectively with customers to explain the work to be carried out and obtain their approval
  • Coordinating with the workshop team to ensure timely completion of work and keeping customers informed of progress
  • Handling customer inquiries, complaints, and follow-up activities to ensure their satisfaction
  • Maintaining detailed records of all customer interactions and work performed
  • Promoting and selling additional services and products to meet the needs of our customers

What we're looking for

  • Minimum 2 years of experience as a Service Advisor in the automotive industry
  • Strong technical knowledge of vehicle systems and the ability to diagnose and troubleshoot issues
  • Excellent customer service and communication skills, with the ability to explain technical information in a clear and understandable manner
  • Strong negotiation and problem-solving skills to address customer concerns effectively
  • Proficient in using automotive service management software and Microsoft Office suite
  • A positive and proactive attitude, with a keen focus on delivering exceptional customer satisfaction

    • What we offer

    At Benz Auto Service (M) Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits including healthcare coverage, company-provided training, and a discounted employee purchase program for our services.

    About us

    Benz Auto Service (M) Sdn Bhd is a leading provider of automotive maintenance and repair services in Johor Bahru, Johor. Established over 30 years ago, we have built a reputation for excellence in customer service and technical expertise. Our team of skilled technicians and dedicated professionals are committed to delivering high-quality work and ensuring the best possible experience for our customers.

    Apply now to become our next Service Advisor and join our growing team at Benz Auto Service (M) Sdn Bhd.

    Buat amaran kerja untuk carian ini

    Service Advisor • Malaysia