Assistant Director Supply Chain (Programme Management)

Assistant Director Supply Chain (Programme Management)

Overview

The Assistant Director Supply Chain (Programme Management) oversees key Client Projects and operates within the Operations Organization of YCH Malaysia Supply Chain. This role involves maintaining and enhancing customer relationships to ensure satisfaction and continued business. The successful candidate will be responsible for planning, organizing, and managing the business processes. This position requires collaboration with the Ops team to deliver the Customer’s expected results, engaging with top management to balance timelines and operational goals. Responsibilities include program management, tracking business results, performing cost‑benefit analyses and monitoring KPIs.

Responsibilities

• Manage relationship with key client and stakeholders to ensure satisfaction and sustained business partnerships.
• Provide consistent quality customer service by constantly improving work processes and procedures, ensuring compliance with established standard operating procedures, business rules and KPIs.
• Drive long term improvements and business case in collaboration with the appointed innovation personnel.
• Coach various Ops team members in effectively conducting meetings with customer to address corrective action, improvements, situational difficulties and business success.
• Uphold uncompromising integrity in all interactions and decision making processes.
• Develop a detailed project plan to monitor and track progress.
• Assist in defining project scope and objectives, involving all relevant stakeholders to ensure technical feasibility and alignment with business goals.
• Coordinate internal resources and third parties / vendors for the flawless execution of projects.
• Ensure timely, within scope and budget compliant project delivery.
• Manage changes to the project scope, schedule and costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques to analyze the successful completion of short and long-term goals.
• Establish and maintain relationships with third parties / vendors.
• Implement risk management strategies to mitigate project risks effectively.
• Create and maintain comprehensive project documentation including spreadsheets, diagrams and process maps.
• Report and escalate to management as needed.
• Attend conferences and training as required to maintain proficiency.
• Perform other related duties as assigned.

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