Parts & Accessories Assistant

Overview

Manage the parts department to support sales targets for workshop and counter business. Responsible for overall sales targets and cost management of the parts department.

Responsibilities

• Provide competent and efficient parts supply within planned inventory levels (stock turnover, stock month) to all customers.
• Organize and maintain the branch parts department, including assets, physical parts, correct quantity, proper location and condition, computer system, documents and equipment, and licenses.
• Submit timely reports and perform analysis as required.
• Carry out other duties requested by the superior.
• Maintain an effective and accurate parts supply process, handling inquiries and back orders for workshop, dealers, customers and branches.
• Maintain administrative and clerical duties in an effective manner.
• Maintain and update product knowledge and market feedback through Service / Parts communications.
• Ensure accurate receiving, checking and binning of parts (including RDR claims and damaged parts).
• Maintain housekeeping and cleanliness of internal, external, and surrounding areas; ensure proper parts location and relocation.
• Carry out weekly random stock checks (20 line items).
• Perform a complete annual stock check as instructed by Head Office.
• Provide effective short- and medium-term parts store planning and implementation at the branch, optimizing space for fast and slow-moving parts.
• Perform other relevant parts duties as instructed by Aftersales Head / Service Head / Service Manager from time to time.

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