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Service Development Assistant

YC CERTIFICATION CONSULTANCY PLTKuala Lumpur, Kuala Lumpur, Malaysia

1 hari lalu

Penerangan pekerjaan

We're Hiring : Service Development Assistant

Are you detail-oriented, proactive, and passionate about delivering excellent service?

Join our growing team as a Service Development Assistant, where your work supports real client success through well-structured processes and meaningful communication.

Benefits of Joining Us :

Basic Salary : RM3500 - RM4500
One Day WFH Per Week : After probation (subject to performance)
Comprehensive Benefits : Extra CNY Free Leave, Medical & Optical Claim
Annual Increment & Bonus

What you will be doing (Key Responsibilities) :

Delivering Exceptional Support : Handle customer tasks via with clarity, speed, and care (no cold calls required).

Advising Better Solutions : Understand the customer's needs and advise them on more effective or time-saving options based on their project stage—so they feel supported, not just serviced.

Improving Processes : Analyze customer feedback and collaborate with the team to suggest service improvements.

Ensuring Project Flow : Follow up with customers and other internal departments to ensure smooth, on-time completion of each stage.

Coordinating Across Teams : Prepare supporting documents and track submissions & invoices —working closely with our internal audit team.

Managing Customer Data : Keep records up to date and help identify delays or gaps in the process.

Problem-Solving with Heart : Bring initiative, observe patterns, and suggest workflow improvements when possible.

What We're Looking For :

Customer-Focused Mindset : A passion for helping others and delivering outstanding service.

Strong Communication Skills : To connect with diverse client groups.

Problem-Solving Abilities : A knack for thinking on your feet and resolving challenges effectively.

Team Player : Collaborative spirit with the ability to adapt to different customer needs.

Previous supporting sales teams, coordination, or service-related experience is a plus (but not required)

This is not a fast-churn service role—you won't be handling endless calls or complaints.

Instead, you'll work with kind customers who value clarity, follow-up, and honesty. You'll help them through structured processes that matter.

If you enjoy bringing order to chaos and want a role where you can grow your coordination skills in a human-centered team—we'd love to hear from you.

Buat amaran kerja untuk carian ini

Assistant Development • Kuala Lumpur, Kuala Lumpur, Malaysia